Terms & Conditions

Houtz Cello Academy (HCA) Last updated: March 28th, 2026

For Rigid Monthly Plans:

Pricing

The Hobbyist plan- 2 hours/week – $154/Monthly - ($18 per 1-hour session on average)
The Troubadour plan- 3 hours/week – $212/Monthly - ($16.50 per 1-hour session on average)
The Virtuoso plan- 4 hours/week – $258/Monthly - ($15 per 1-hour session on average)

Payment

Payment must be made in advance for all scheduled sessions. Sessions will not commence until payment is received in full.

Payments are processed through MyMusicStaff. Auto-pay is required for all monthly subscriptions.

Refund Policy / Cancellation Policy:

Sessions must be cancelled 12 or more hours before the session starts to give the teacher adequate notice. All sessions cancelled without at least 12 hours of notice cannot be rescheduled nor can they be refunded.
If you believe you should be given a grace period due to emergency/sickness, please contact Jezreel at houtzcellacademy@gmail.com.
Cancelled lessons can be rescheduled twice per month. If more than 2 lessons are cancelled in one month, those extra cancellations (all sessions cancelled after the 2nd cancellation for that calendar month) cannot be rescheduled nor will the sessions be refunded.
Rescheduling availability is not guaranteed due to sometimes having limited time slots. Sessions must be rescheduled within a week of cancellation, or the session will be permanently lost. The session can be booked as much as 50 days in advance, but must be booked before the 7 days are up.
In the event of an emergency or illness requiring cancellation less than 12 hours before the session, please contact Jezreel at houtzcelloacademy@gmail.com. Jezreel will work with you to provide either a makeup credit or a refund for that missed session. The refund amount will equal the pro-rated cost of one individual lesson, based on your current monthly subscription plan.
If the instructor (Jezreel/HCA) cancels a scheduled lesson without rescheduling it (or is unable to attend), a refund will be issued for that session. The refund amount will equal the pro-rated cost of one individual lesson, based on your current monthly subscription plan.
If you believe you made a purchase in error, please contact houtzcelloacademy@gmail.com to resolve the issue.
Termination of Ongoing Lessons: If you choose to discontinue your subscription mid-month, no refund will be issued for any remaining lessons in that month. Future months will not be charged.
For planned vacations or important appointments, please notify Jezreel at least 1 week in advance via houtzcelloacademy@gmail.com so those sessions can be excluded from billing.

For Pay-Per-Session/Self-Book - Flex plan:

Pricing

Each self-booked Guided Practice Session is $20, and automatically billed through MyMusicStaff.

Payment

Payments are processed through MyMusicStaff. Auto-pay is required for all bookings.

Refund Policy / Cancellation Policy:

Sessions must be cancelled 12 or more hours before the session starts to give the teacher adequate notice. If the student gives adequate notice (12+ hours before the session starts), the session will not be billed. If the session was already paid for, the session will either be refunded to the student, or the total cost of the session will be taken off the next recurring bill.
All sessions cancelled without at least 12 hours of notice cannot be rescheduled nor can they be refunded.
In cases of emergency or sickness, there may be a grace period given. If you believe you should be given a grace period due to emergency/sickness, please contact Jezreel at houtzcellacademy@gmail.com.
In the event of an emergency or illness requiring cancellation less than 12 hours before the session, please contact Jezreel at houtzcelloacademy@gmail.com. Jezreel will work with you to provide either a makeup credit or a refund for that one (or more) missed session(s).
If the instructor (Jezreel/HCA) cancels a scheduled lesson without rescheduling it (or is unable to attend), a refund will be issued for that session. The refund amount will equal the pro-rated cost of one individual lesson, based on your current monthly subscription plan.
If you believe you made a purchase in error, please contact houtzcelloacademy@gmail.com to resolve the issue.

School Donation Program

Houtz Cello Academy (“HCA”) operates a voluntary School Donation Program to support participating schools’ orchestra funds. By participating, the school and its Orchestra Director agree to the following terms, which form part of HCA’s overall Terms and Conditions:

For each cello student from a participating school who enrolls in at least one month of Guided Practice Sessions through HCA, HCA will make a one-time donation of $150 to the school’s orchestra fund.

Qualifying Enrollment: The student must enroll in one of the following monthly plans: Hobbyist, Troubador, or Virtuoso.

To trigger the donation, the student must either:

complete a minimum of 2 hours of Guided Practice Sessions per week for an entire month, or
pay in full upfront for one month of sessions (minimum 2 sessions per week).

School Registration Requirement: The school’s Orchestra Director must fully complete HCA’s School Registration Form (available on our website and taking only a few minutes) prior to any student from that school enrolling. No donation will be issued unless this form has been received and approved by HCA.

Only one $150 donation is available per individual student. Re-enrollment, continuation, or return of a previously enrolled student does not qualify for an additional donation.

Payment Method & Timing Donations will be issued by check or electronic transfer within forty-five (45) days after HCA verifies successful completion of the qualifying month. The school must provide accurate banking or mailing details.

HCA reserves the sole right to verify all enrollments, attendance, and payments through its records. In the event of any dispute, HCA’s determination is final and binding.

This program is currently available only to schools located in the United States. HCA may extend it to other countries in the future at its discretion.

The donation is made as a charitable contribution by HCA. Schools should consult their own tax advisor regarding the tax treatment of the received funds. HCA makes no representations about deductibility or tax consequences for the school.

This program does not obligate HCA to secure any minimum number of students, nor does it create a partnership, sponsorship, or agency relationship between HCA and the school.

Information submitted on the School Registration Form will be handled in accordance with HCA’s Privacy Policy.

For questions about the program, contact [insert your preferred email, e.g., support@houtzcelloacademy.com or your specific contact].

This program is governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-laws principles.

These terms are in addition to HCA’s standard Terms of Service, Privacy Policy, and any applicable lesson agreements. Participation is entirely voluntary and creates no ongoing obligation on either party.

HCA may modify, suspend, or discontinue the School Donation Program at any time, with or without notice. All donations are subject to final verification of enrollment and completion by HCA, whose decisions are final.