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Terms & Conditions

Houtz Cello Academy (referred to hereafter as HCA) Last updated: Sept. 12th, 2026

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For Rigid Monthly Plans:

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Pricing

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  • The Hobbyist plan- 2 hours/week – $154/Monthly - ($18 per 1-hour session on average)​

  • The Troubadour  plan- 3 hours/week – $212/Monthly - ($16.50 per 1-hour session on average)

  • The Virtuoso plan- 4 hours/week – $258/Monthly - ($15 per 1-hour session on average)

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Payment

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Payment must be made in advance for all scheduled sessions. Sessions will not commence until payment is received in full. 

Payments are processed through MyMusicStaff. Auto-pay is required for all monthly subscriptions.

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Refund Policy / Cancellation Policy:​
 

  • Sessions must be cancelled 12 or more hours before the session starts to give the teacher adequate notice. All sessions cancelled without at least 12 hours of notice cannot be rescheduled nor can they be refunded.

  • If you believe you should be given a grace period due to emergency/sickness, please contact Jezreel at houtzcellacademy@gmail.com.

  • Cancelled lessons can be rescheduled twice per month. If more than 2 lessons are cancelled in one month, those extra cancellations (all sessions cancelled after the 2nd cancellation for that calendar month) cannot be rescheduled nor will the sessions be refunded.

  • Rescheduling availability is not guaranteed due to sometimes having limited time slots. Sessions must be rescheduled within a week of cancellation, or the session will be permanently lost. The session can be booked as much as 50 days in advance, but must be booked before the 7 days are up.

  • In the event of an emergency or illness requiring cancellation less than 12 hours before the session, please contact Jezreel at houtzcelloacademy@gmail.com. Jezreel will work with you to provide either a makeup credit or a refund for that missed session. The refund amount will equal the pro-rated cost of one individual lesson, based on your current monthly subscription plan.

  • If the instructor (Jezreel/HCA) cancels a scheduled lesson without rescheduling it (or is unable to attend), a refund will be issued for that session. The refund amount will equal the pro-rated cost of one individual lesson, based on your current monthly subscription plan.

  • If you believe you made a purchase in error, please contact houtzcelloacademy@gmail.com to resolve the issue.

  • Termination of Ongoing Lessons: If you choose to discontinue your subscription mid-month, no refund will be issued for any remaining lessons in that month. Future months will not be charged.

  • For planned vacations or important appointments, please notify Jezreel at least 1 week in advance via houtzcelloacademy@gmail.com so those sessions can be excluded from billing.

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For Pay-Per-Session/Self-Book - Flex plan:

 

Pricing

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Each self-booked Guided Practice Session is $20, and automatically billed through MyMusicStaff. 

 

Payment

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Payments are processed through MyMusicStaff. Auto-pay is required for all bookings.

 

Refund Policy / Cancellation Policy:

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  • Sessions must be cancelled 12 or more hours before the session starts to give the teacher adequate notice. If the student gives adequate notice (12+ hours before the session starts), the session will not be billed. If the session was already paid for, the session will either be refunded to the student, or the total cost of the session will be taken off the next recurring bill. 

  • All sessions cancelled without at least 12 hours of notice cannot be rescheduled nor can they be refunded.

  • In cases of emergency or sickness, there may be a grace period given. If you believe you should be given a grace period due to emergency/sickness, please contact Jezreel at houtzcellacademy@gmail.com.

  • In the event of an emergency or illness requiring cancellation less than 12 hours before the session, please contact Jezreel at houtzcelloacademy@gmail.com. Jezreel will work with you to provide either a makeup credit or a refund for that one (or more) missed session(s).

  • If the instructor (Jezreel/HCA) cancels a scheduled lesson without rescheduling it (or is unable to attend), a refund will be issued for that session. The refund amount will equal the pro-rated cost of one individual lesson, based on your current monthly subscription plan.

  • If you believe you made a purchase in error, please contact houtzcelloacademy@gmail.com to resolve the issue.

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Free-Trial

All new students are given 2 free sessions as a trial period before payments are required for lessons. (HCA no longer offers 4-session free trials to new students)

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