Refund Policy

Effective: March 28th, 2026

For Rigid Monthly Plans:

Refund Policy / Cancellation Policy:

Sessions must be cancelled 12 or more hours before the session starts to give the teacher adequate notice. All sessions cancelled without at least 12 hours of notice cannot be rescheduled nor can they be refunded.
If you believe you should be given a grace period due to emergency/sickness, please contact Jezreel at houtzcellacademy@gmail.com.
Cancelled lessons can be rescheduled twice per month. If more than 2 lessons are cancelled in one month, those extra cancellations (all sessions cancelled after the 2nd cancellation for that calendar month) cannot be rescheduled nor will the sessions be refunded.
Rescheduling availability is not guaranteed due to sometimes having limited time slots. Sessions must be rescheduled within a week of cancellation, or the session will be permanently lost. The session can be booked as much as 50 days in advance, but must be booked before the 7 days are up.
In the event of an emergency or illness requiring cancellation less than 12 hours before the session, please contact Jezreel at houtzcelloacademy@gmail.com. Jezreel will work with you to provide either a makeup credit or a refund for that missed session. The refund amount will equal the pro-rated cost of one individual lesson, based on your current monthly subscription plan.
If the instructor (Jezreel/HCA) cancels a scheduled lesson without rescheduling it (or is unable to attend), a refund will be issued for that session. The refund amount will equal the pro-rated cost of one individual lesson, based on your current monthly subscription plan.
If you believe you made a purchase in error, please contact houtzcelloacademy@gmail.com to resolve the issue.
Termination of Ongoing Lessons: If you choose to discontinue your subscription mid-month, no refund will be issued for any remaining lessons in that month. Future months will not be charged.
For planned vacations or important appointments, please notify Jezreel at least 1 week in advance via houtzcelloacademy@gmail.com so those sessions can be excluded from billing.

How to Request a Refund

Email houtzcelloacademy@gmail.com with your name, the original payment date, and reason for the request.
Approved refunds will be processed to the original payment method as soon as possible.
Any applicable fees (e.g., Stripe processing fees) may be deducted.

For Pay-Per-Session/Self-Book - Flex plan:

Refund Policy / Cancellation Policy:

Sessions must be cancelled 12 or more hours before the session starts to give the teacher adequate notice. If the student gives adequate notice (12+ hours before the session starts), the session will not be billed. If the session was already paid for, the session will either be refunded to the student, or the total cost of the session will be taken off the next recurring bill.
All sessions cancelled without at least 12 hours of notice cannot be rescheduled nor can they be refunded.
In cases of emergency or sickness, there may be a grace period given. If you believe you should be given a grace period due to emergency/sickness, please contact Jezreel at houtzcellacademy@gmail.com.
In the event of an emergency or illness requiring cancellation less than 12 hours before the session, please contact Jezreel at houtzcelloacademy@gmail.com. Jezreel will work with you to provide either a makeup credit or a refund for that one (or more) missed session(s).
If the instructor (Jezreel/HCA) cancels a scheduled lesson without rescheduling it (or is unable to attend), a refund will be issued for that session. The refund amount will equal the pro-rated cost of one individual lesson, based on your current monthly subscription plan.
If you believe you made a purchase in error, please contact houtzcelloacademy@gmail.com to resolve the issue.

Special Circumstances

We understand life happens. In cases of serious illness, injury, or family emergency (with documentation), we may offer credits toward future lessons or refunds at our discretion. All requests must be submitted in writing to houtzcelloacademy@gmail.com.

How to Request a Refund

Email houtzcelloacademy@gmail.com with your name, the original payment date, and reason for the request.
Approved refunds will be processed to the original payment method as soon as possible.
Any applicable fees (e.g., Stripe processing fees) may be deducted.

Changes to This Policy

We reserve the right to update this policy. The latest version will always be posted on our website with the effective date.

Thank you for trusting Houtz Cello Academy with your musical journey. If you have any questions, please don’t hesitate to reach out.

Contact: houtzcelloacademy@gmail.com