Refund Policy

Effective: February 13th, 2026

For Students on Monthly Subscription Plans

Students receive 2 makeup credits per month, which can be used to reschedule missed sessions. To earn a makeup credit, the student must cancel or reschedule the session via the MyMusicStaff booking calendar at least 24 hours before the session start time. Cancellations or reschedules made less than 24 hours in advance will not receive a refund or makeup credit.
Makeup Credits: Makeup credits expire within 7 days of issuance, so it is important to use them as soon as possible. In cases of emergency or sickness, there may be a grace period given. If you believe you should be given a grace period due to emergency/sickness, please contact Jezreel at houtzcellacademy@gmail.com.
Rescheduling availability is not guaranteed due to sometimes having limited time slots. To use your makeup credit, please use the MyMusicStaff booking calendar to find an open slot for your makeup session. The session can be booked as much as 50 days in advance, but must be booked before the makeup credit expires (after 7 days from the date of issuance).
In the event of an emergency or illness requiring cancellation less than 24 hours before the session, please contact Jezreel at houtzcelloacademy@gmail.com. Jezreel will work with you to provide either a makeup credit or a refund for that missed session. The refund amount will equal the pro-rated cost of one individual lesson, based on your current monthly subscription plan.
If the instructor (Jezreel/HCA) cancels a scheduled lesson without rescheduling it (or is unable to attend), a refund will be issued for that session. The refund amount will equal the pro-rated cost of one individual lesson, based on your current monthly subscription plan.
If you believe you made a purchase in error, please contact houtzcelloacademy@gmail.com to resolve the issue.
Termination of Ongoing Lessons: If you choose to discontinue your subscription mid-month, no refund will be issued for any remaining lessons in that month. Future months will not be charged.
For planned vacations or important appointments, please notify Jezreel at least 1 week in advance via houtzcelloacademy@gmail.com so those sessions can be excluded from billing.

For Students Billed on a Per-Session Basis (Self-Book)

Rescheduling: Rescheduling must be requested at least 24 hours before the session start time to receive a makeup credit.
Makeup Credits: Makeup credits expire within 7 days of issuance, so it is important to use them as soon as possible. In cases of emergency or sickness, there may be a grace period given. If you believe you should be given a grace period due to emergency/sickness, please contact Jezreel at houtzcellacademy@gmail.com.
Rescheduling availability is not guaranteed due to sometimes having limited time slots. To use your makeup credit, please use the MyMusicStaff booking calendar to find an open slot for your makeup session. The session can be booked as much as 50 days in advance, but must be booked before the makeup credit expires (after 7 days from the date of issuance).
Cancellations or no-shows less than 24 hours before the session will not receive a makeup credit.
In the event of an emergency or illness requiring cancellation less than 24 hours before the session, please contact Jezreel at houtzcelloacademy@gmail.com. Jezreel will work with you to provide either a makeup credit or a refund for that one (or more) missed session(s).
If the instructor (Jezreel/HCA) cancels a scheduled lesson without rescheduling it (or is unable to attend), a refund will be issued for that session. The refund amount will equal the pro-rated cost of one individual lesson, based on your current monthly subscription plan.
If you believe you made a purchase in error, please contact houtzcelloacademy@gmail.com to resolve the issue.

Sponsorship Program Donations

All donations to the Sponsor a Student program are non-refundable.
If you feel as though you've made a donation by mistake, please contact houtzcelloacademy@gmail.com.
Termination of monthly donation subscription: If you choose to stop donations in the middle of a billing cycle, no refunds will be granted. In this case, future months will not be charged if we receive written notice before the next billing date.
100% of every donation goes directly toward funding lessons for low-income K-12 students (or is held in reserve until a qualified student is available).
Once processed, donations cannot be refunded, even if a student has not yet been assigned or if sponsorship ends due to attendance issues. Any remaining funds already processed will be given to another student in need.

Special Circumstances

We understand life happens. In cases of serious illness, injury, or family emergency (with documentation), we may offer credits toward future lessons or refunds at our discretion. All requests must be submitted in writing to houtzcelloacademy@gmail.com.

How to Request a Refund

Email houtzcelloacademy@gmail.com with your name, the original payment date, and reason for the request.
Approved refunds will be processed to the original payment method as soon as possible.
Any applicable fees (e.g., Stripe processing fees) may be deducted.

Changes to This Policy

We reserve the right to update this policy. The latest version will always be posted on our website with the effective date.

Thank you for trusting Houtz Cello Academy with your musical journey. If you have any questions, please don’t hesitate to reach out.

Contact: houtzcelloacademy@gmail.com