Refund Policy

Effective: December 20, 2025

1. Subscriptions

Monthly Tuition Subscriptions: Paid in advance for the month’s scheduled lessons. No refunds or prorated credits for missed lessons unless canceled by the instructor.
If the instructor cancels a scheduled lesson without rescheduling it (or is unable to attend), a refund will be issued for that session. The refund amount will equal the pro-rated cost of one individual lesson, calculated based on your current monthly subscription plan.
If you feel as though you've made a purchase by mistake, please contact houtzcelloacademy@gmail.com.
Termination of Ongoing Lessons: If you choose to stop lessons mid-month, no refund will be issued for the remaining lessons in that month. Future months will not be charged if we receive written notice before the next billing date.

2. Sponsorship Program Donations

All donations to the Sponsor a Student program are non-refundable.
If you feel as though you've made a donation by mistake, please contact houtzcelloacademy@gmail.com.
Termination of monthly donation subscription: If you choose to stop donations in the middle of a billing cycle, no refunds will be granted. In this case, future months will not be charged if we receive written notice before the next billing date.
100% of every donation goes directly toward funding lessons for low-income K-12 students (or is held in reserve until a qualified student is available).
Once processed, donations cannot be refunded, even if a student has not yet been assigned or if sponsorship ends due to attendance issues. Any remaining funds already processed will be given to another student in need.

3. Special Circumstances

We understand life happens. In cases of serious illness, injury, or family emergency (with documentation), we may offer credits toward future lessons or a partial refund at our discretion. All requests must be submitted in writing to houtzcelloacademy@gmail.com.

4. How to Request a Refund

Email houtzcelloacademy@gmail.com with your name, the original payment date, and reason for the request.
Approved refunds will be processed to the original payment method as soon as possible.
Any applicable fees (e.g., Stripe processing fees) may be deducted.

5. Changes to This Policy

We reserve the right to update this policy. The latest version will always be posted on our website with the effective date.

Thank you for trusting Houtz Cello Academy with your musical journey. If you have any questions, please don’t hesitate to reach out.

Contact: houtzcelloacademy@gmail.com